Frequently Asked Questions

We offer free shipping to anywhere in the USA, no order minimum. Expedited options are available for an extra charge and will be displayed at checkout.

Note: LadderPod orders to non-contiguous states (Hawaii, Alaska) do not qualify for free shipping.

Free shipping typically delivers in 3–6 business days. Delivery times may be extended for remote or rural addresses.

No. All orders ship from our US warehouse, so there are no extra shipping-related charges.

Yes, we ship to both PO Boxes and Military APO/FPO addresses.

Note: LadderPod orders cannot be shipped to PO Boxes.

We ship worldwide!

The LadderPod ships in two separate packages. Your tracking page will show "1 of 2 Piece Shipment" — clicking that section reveals the second tracking number.

We offer free shipping on orders $75.00 CAD and above. A flat-rate fee of $9.00 applies to orders under $75.00 CAD. Expedited and Express options are available at checkout.

Free shipping typically delivers in 5–7 business days. Expedited and Express options deliver in 1–3 business days. Delivery times may be extended for remote or rural addresses.

We ship worldwide!

The LadderPod ships in two separate packages. Your tracking page will show "1 of 2 Piece Shipment" — clicking that section reveals the second tracking number.

We offer Free 2-Day Delivery for most products, shipped from our UK location.

Orders should arrive within 2 days.

No. VAT and duties are included in the price shown on the site — no additional charges at checkout.

We offer free returns. Submit a return request via the Returns Portal and we'll send a prepaid return label. Refunds may take up to a couple of weeks to process.

We ship worldwide!

The LadderPod ships in two separate packages. Your tracking page will show "1 of 2 Piece Shipment" — clicking that section reveals the second tracking number.

At this time, for orders outside the US, CA, and UK, we can only offer free shipping on AxisBoard, AxisBoard Pegs, Toe Spreaders, and Toe Bands purchases due to the location of our warehouse.

For AxisBoard, AxisBoard Pegs, Toe Spreaders, and Toe Bands — no duties or taxes should be incurred. For all other products, duties and taxes are likely as they ship from Canada.

Once your order ships, you'll automatically receive a tracking email. Tracking status typically updates within 24–48 hours of dispatch. If you can't find the email, check your Promotions tab or spam folder, then reach out to info@sidekicktool.com with your order number.

US orders typically arrive within 3–6 business days after shipping. International delivery times vary by destination. During major sales or holidays, allow a few extra days.

Contact us at info@sidekicktool.com with your order number and shipping address. We'll investigate.

We ship worldwide! Please note that aside from a few countries (US, CA, UK), most orders originate from Canada, so shipping time and cost may be higher than local postage.

The LadderPod ships in two separate packages. Your tracking page will show "1 of 2 Piece Shipment" — clicking that section reveals the second tracking number.

The AxisBoard handles up to 300 lbs. The AxisBoard Pro is built for up to 400 lbs and has been rigorously tested.

The AxisBoard fits most adult shoe sizes — from women's size 5 up to men's size 13. Sizes above men's 13 may feel small, but you can try it risk-free with our 60-day return policy.

The original AxisBoard features solid wood construction with a Velcro-based configuration system (80+ configurations). The AxisBoard Pro is injection-molded polycarbonate, supports up to 400 lbs, is water- and crack-resistant, with a sensory grip surface and a peg-based configuration system with 900+ configurations.

For best results, use it 3–5 times per week. Start slow and listen to your body.

The AxisBoard helps improve foot strength, balance, and ankle stability by introducing controlled variability into your lower leg movement. That variability wakes up the small stabilizing muscles in your feet and ankles, which supports better mobility and joint control. Over time, this can help improve overall lower leg function, reduce stiffness, and support recovery from injuries like plantar fasciitis or ankle sprains.

Yes. The AxisBoard is designed for progressive, at-your-own-pace training. It’s safe to use with a nearby support like a wall or chair, and all routines in the guide are developed by a licensed physical therapist.

You can use it on both! Just make sure the surface is flat and stable.

Most wobble boards focus on general balance, but they don’t train the small stabilizing muscles in your lower legs. The AxisBoard is built for targeted single-leg training, helping you isolate and strengthen the muscles that support your feet and ankles. That means more control and better results — whether you’re recovering from an injury or working on improving your balance.

Very likely. The AxisBoard is designed to support recovery from a wide range of foot and ankle issues — especially when you're dealing with things like pain, stiffness, or instability. The included guide provides routines tailored to different injuries, helping you build strength, improve mobility, and move with more confidence.

3–5 times a week is a good place to start. Even just 5–10 minutes everyday can make a huge difference over time.

Many users begin noticing improvements in balance and muscle control within 1–2 weeks. Consistency is key — the more regularly you use it, the more noticeable your results will be.

Heel Hero puts your foot in a controlled toes-up position so you can safely load the plantar fascia, Achilles, and ankle through a deeper range. Instead of passive stretching, it lets you build strength in the exact position your tissue needs to heal. It also doubles as a decline platform for knee exercises.

Yes. Heel Hero is designed for controlled, slow movements and safe home rehab. The wide base and non-slip surface keep your foot stable during training. It supports up to 400 lbs. As with any rehab tool, start gradually and work within a pain-free or tolerable range. If recovering from surgery or a major injury, follow your clinician's guidance.

Heel Hero fits foot sizes women's 5 to men's 13 and works barefoot, in socks, or athletic shoes. The platform supports small and large feet comfortably because the movement happens at the ankle, not the edges of the device.

Yes. Heel Hero is stable on hardwood, tile, gym flooring, and carpet. The base grips the surface to reduce slipping during slow, controlled exercises.

A slant board tilts the entire foot as one piece. Heel Hero separates the toes and heel, which creates real plantar fascia tension and deeper Achilles loading. This allows strength-based rehab instead of simple stretching.

Heel Hero supports rehab for common foot, Achilles, ankle, and knee problems such as plantar fasciitis, Achilles pain, stiff ankles, and anterior knee pain. It does not replace medical care, but it gives you a way to safely strengthen the tissues involved. If pain is severe or worsening, consult a healthcare professional.

Most people benefit from short daily sessions or 3 to 5 sessions per week. Consistency matters more than intensity. Start with low volume and increase gradually as your tolerance improves.

Many people notice reduced stiffness and better movement within a few weeks. Long-term tissue change takes time, usually 4 to 8 weeks of consistent training. Progress depends on injury history, severity, and how regularly you use it.

Most users benefit from using the LadderPod 3–5 times per week. Start slowly, listen to your body, and increase frequency only as your endurance and tolerance improve.

Mild muscle discomfort is normal as your body adapts. Sharp or worsening pain is a sign to stop. Allow extra rest, and when you resume, use a lower height or lighter intensity to rebuild tolerance safely.

The LadderPod is built to safely support users up to 400 lbs (181 kg).

Most users begin to notice improvements within 2–4 weeks of consistent use, but recovery timelines vary depending on the injury and individual effort. Stay patient and consistent with your program.

If you have balance concerns, consult your doctor or physical therapist before use. For added stability, make use of its two support rods, which are designed to help you maintain balance. You can also position the LadderPod near a wall or railing, or have a spotter assist during your sessions.

The LadderPod’s non-slip rubber base ensures stability on most flat surfaces. For slick or uneven floors, place it on a yoga mat or other grippy surfaces for added security.

You can use the LadderPod either way, but supportive athletic shoes are recommended during rehab to improve grip and reduce joint strain.

Yes. The LadderPod includes a 1-year warranty covering any manufacturing defects.

Yes. Its adjustable height makes it ideal for both gentle early-stage exercises and more challenging strengthening drills as you progress.

The LadderPod adjusts in 2-inch increments, ranging from 4" to 26". This means you can start low for safety and confidence, then increase gradually as your strength and balance improve.

Absolutely. Many athletes use the LadderPod for plyometric work, agility drills, and targeted hip/knee strengthening beyond injury recovery.

Yes. Once cleared by your therapist or doctor, you can add resistance bands, ankle weights, or dumbbells to increase the challenge.

Some insurance plans or health spending accounts may cover rehab tools like the LadderPod. Check with your provider to confirm eligibility.

• Echo: Stainless steel, longer profile, anti-fatigue grip
• Eclipse: Stainless steel, hollow easy-grip handle for precise pressure
• Bow: Stainless steel, dual handles for larger muscle groups

See the full comparison and Tool Finder Quiz here.

Our Curve scrapers are made from bian stone, hand-carved and polished. No two are alike — white lines or small bumps are natural stone characteristics and don't affect performance.

Our tools are based on Gua Sha, a technique with 2,000+ years of history now used by chiropractors and physiotherapists worldwide. Clinical data shows a 26% overall decrease in pain and 51% decrease in movement-related pain seven days post-treatment, versus 8% and 10% respectively for heat therapy. Read the science.

Yes — this is called Petechiae and is normal. It's a good sign that the area needs work. Clean your tool and skin thoroughly before and after use. Do not continue working an area until it turns purple.

This video gives a quick overview, and this article breaks it down in detail.

The Curve is made of stone and can break if dropped. Our Curve scrapers come with a one-year warranty that covers a one-time replacement for accidental damage. Store your Curve in its case when not in use.

If you're dealing with a chronic injury, muscle pain, or tightness, Sidekick is a great option for you. In fact, a clinical study showed that 94% of injured users feel pain relief, so there's a good chance you will too! If the tool doesn't meet your expectations, we have a 60-day money-back guarantee.

Exactly! The techniques we promote with our tools are based on 2000-year-old Chinese practices. We took that technique and built the world's best tools to apply it.

The technique of muscle scraping (also known as Gua Sha or IASTM) is one that is backed by science and peer-reviewed clinical research.

Using a muscle scraping tool correctly generally won't worsen an injury. As you are in control of the treatment, you have full control of the pressure. Sidekick's edge and weight is specifically designed to safely treat injuries, unlike cheaper tools and butter knives that can do more harm than good.

Effectiveness, safety, and comfort. Sidekick is designed for therapeutic use. Unlike a butter knife, which has a flat, blunt edge that may cause more damage or skin irritation, Sidekick has a dual-beveled edge that targets tissues effectively without damaging your skin or muscles. The tool's weight and specific curvatures also allows for much better control compared to using a butter knife.

No. Sidekick is designed to feel good on the body and you are totally in control of the pressure. Unlike cheaper alternatives, the edge is not too sharp that it will cause pain. When working through areas that are particularly tight, many describe it as a 'good pain' that feels like it's effectively addressing the problem area.

• Speeding up injury recovery, particularly when in conjunction with strengthening program. In a clinical study with plantar fasciitis sufferers, 94% of users felt less pain after using Sidekick for 3 days.
• Reduced muscle pain
• Increased blood circulation
• Injury prevention
• Enhanced athletic performance

For detailed instructions, check out our Learn Lab. Sidekick is a beginner-friendly tool, so it's really easy to use without hurting yourself. After applying emollient to your skin, use your Sidekick tool to apply moderate pressure to the targeted area. Use a mix of long strokes and short strokes, in any direction, to massage the muscle effectively. Repeat on all the surrounding muscles.

Nova uses Far Infrared (FIR) heat with jade and tourmaline stones for deep and penetrating relief, unlike standard pads that only warm the surface.

You can set the timer for 1, 4, 8, or 12 hours, depending on your needs.

Absolutely. The adjustable velcro strap secures it around your waist for hands-free use.

Many users find relief from lower back pain, stiffness, and poor circulation thanks to deep-tissue FIR therapy.

For beginners, start by wearing toe spreaders for 10–15 minutes per day to allow your feet to adjust. Gradually increase the duration to 1–2 hours per day over a few weeks, depending on your comfort level. Many people wear them while relaxing, stretching, or during low-impact activities like yoga. If you experience discomfort, reduce the wear time and, if necessary, consult a healthcare professional.

A mild stretch or slight discomfort is normal as your toes adjust, but sharp pain or significant discomfort should be avoided. If you experience this, reduce the wear time or adjust the placement of the spreaders. The goal is a gentle stretch, not pain. If discomfort persists, discontinue use and consult a healthcare provider.

Results vary based on individual foot structure and consistency of use. With regular use, you may notice improved toe alignment, reduced pain, and increased flexibility within a few weeks. Consistency is essential to achieving the best results.

This bundle gives you both: pain relief from the Echo, and lasting strength from targeted foot and ankle training with the AxisBoard.

Some users feel noticeable pain relief after their first session with the Echo. In a clinical study, most participants reported less pain within just a few days, and many were able to return to their regular activity within a week.

Strength and mobility gains from the AxisBoard typically build over 2–4 weeks with consistent use.

Yes — the system is designed to be self-guided. We do recommend getting a diagnosis first, but once you know what you're dealing with, the included printed guide walks you through step-by-step routines safely.

Absolutely. Many people use the Echo to keep muscles healthy and the AxisBoard to improve balance, stability, and strength.

Everyday movement — from walking and standing to long hours at a desk — can create stress and imbalances in your feet and ankles over time.

Regular bodywork and strength-building help protect you, boost performance, and prevent future injuries.

Stretching and massage guns can help, but they don’t address the root cause. The Echo targets restricted tissue that limits movement, and the AxisBoard builds the strength and control your foot needs to stay pain-free long term.

Yes! No experience needed. The Echo follows a simple 3-step process. If you need extra help, check out our Learn Lab.

The AxisBoard comes with a printed recovery guide designed by a physical therapist.

You'll know exactly what to do, even if you're just getting started.