100% Satisfaction Guarantee

At Sidekick, our mission is to help you move better and recover faster.

If you’re not 100% satisfied with your purchase, you may return your order within 60 days for a full refund, simply contact us for a return label.

Discounts and Returns: Discounts cannot be combined on sales promotions. Product bundles created for flash sales have limited quantities and pricing of these products will only be available on the day the bundle is advertised to launch. Refunds will not be issued in order to upgrade or change bundles if a greater discount is offered after the time of purchase. While we are always happy to work with you to ensure that you are satisfied with your purchase, we recommend you subscribe to our newsletter if you’d like to stay in the loop with our promotions and exclusive offers.

LadderPod Shipping and Returns: We offer free standard shipping on all customer orders within Canada and the United States. The shipping cost for international orders are calculated based on your address. For international orders, duties and taxes may be required when it arrives at your destination country - if these are not paid for and the package is refused and returned to us, the cost of return shipping will be deducted from your refund amount once we receive the order. For LadderPod returns, customers are responsible for return shipping costs.

*International Orders: Due to the added complexity of shipping internationally, we are unable at this time to offer pre-paid return shipping outside of North America. International orders that are not accepted by the purchaser will have the return shipping fees deducted from the refund, this is to cover the cost of having the product shipped back to us. Your original shipping fee will not be refunded. 

**Please note, we are unable to accept returns on apparel

To return an item, contact us at info@sidekicktool.com

**Orders that are undeliverable or refused by the purchaser will have the return shipping fees deducted from the refund.

Original shipping fees are non-refundable. 

When will I get my refund?

Once we receive your return, we will process your refund back to your original method of payment within 24 hours.

Depending on your payment provider, it may take anywhere from 2-10 business days for your approved refund to be posted to your account.

Please Note:  Our Guarantee only applies to purchases made on this website.