- Enjoy FREE shipping to all locations in the USA (excluding Puerto Rico, Guam, American Samoa, Palau, Virgin Islands, Mariana Islands where those are $10).
- Expedited shipping is available for a small additional fee.
Shipping times :
- For standard shipping, please allow 1 day for processing and 5-7 business days for shipping.
- Please allow additional time for shipments to U.S. Territories and PO Boxes.
- For expedited shipping, the delivery time will be displayed at checkout.
Shipping rates :
- Your shipping rate will depend on your location. Sidekick subsidizes a portion of all shipping costs to alleviate the burden from the customer. The price you see on checkout has been already discounted.
- Xpress and Priority shipping is available which will be displayed at checkout.
- Unfortunately we cannot offer free shipping due to high Canadian shipping costs.
Thank you for letting us know about this and we apologize for the inconvenience caused.
I believe that you talked to colleague Maylyne regarding the Echo case to be sent at a later date compared to the rest of your package.
I took the liberty on checking with our warehouse team and management to confirm as to when we will be receiving stocks and I was told that we are expecting them to arrive today. If so, we can start shipping by tomorrow or whenever's the soonest we can.
We'll keep you posted.
If you have questions, please do not hesitate to let us know and we would love to help out!
Jan Paolo Bedonia
Customer Support Champion
It's fine just didn't notice there was no tool with it
Probably my own fault I didn't notice this was an empty case, I bought the tool on Amazon cheaper and it sorta fits in this case shape so I'll keep it.
Sorry to hear that you had issues with your order. Could you please email us at firstname.lastname@example.org with your order number, as well as what issues you encountered? We'd love to help in any way we can!
The support and assistance I received ensured I purchased the products I needed. The products were delivered quickly and exceeded my expectations. A fellow therapist will bell switching to this product as well after seeing the Curve and the superior results to what he is currently using.