- Enjoy FREE shipping to all locations in the USA (excluding Puerto Rico, Guam, American Samoa, Palau, Virgin Islands, Mariana Islands where those are $10).
- Expedited shipping is available for a small additional fee.
Shipping times :
- For standard shipping, please allow 1 day for processing and 5-7 business days for shipping.
- Please allow additional time for shipments to U.S. Territories and PO Boxes.
- For expedited shipping, the delivery time will be displayed at checkout.
Shipping rates :
- Your shipping rate will depend on your location. Sidekick subsidizes a portion of all shipping costs to alleviate the burden from the customer. The price you see on checkout has been already discounted.
- Xpress and Priority shipping is available which will be displayed at checkout.
- Unfortunately we cannot offer free shipping due to high Canadian shipping costs.
Using the item is great. Only issue was the fact that curve blade wasn’t even available during the time I purchase if because of some distribution issue they had. Took me 4 weeks to receive the items I purchased. The communication was not that great. I had to keep reaching out to them to see the status on my order. Customer service needs a lot of improvement. Not a good first time buyer experience.
Thanks for your honest feedback!
We admittedly had some issues during the holiday due to logistical delays and moving to a new warehouse. I sincerely apologize for this.
With regards to customer service, we had a large influx of incoming queries which we were not set up to handle, and this led to the delays in getting back to you. We are working hard at the moment to address this issue by using a new ticketing platform and having more support staff.
I sincerely apologize for the issues but really appreciate your comments!
If there's anything else, please do not hesitate to email us at firstname.lastname@example.org
I enjoyed this pack. I've been having so many issues lately since I joined the police academy and started lifting heavier and this pack definitely helped. Love it!