Frequently Asked Questions

BEFORE PURCHASE QUESTIONS

Is it normal to get bright red spots after using the tool?

Yes, absolutely! This is called Petechiae and is the blood leaking into your skin (for that reason, we strongly suggest that your tools and skin are cleaned thoroughly before and after use).

The redness is a good sign and indicates that an area needs to be worked on. After redness occurs, if you continue working on that area, it can become purple like a bruise. We do not recommend getting to this point.

What’s the difference between the Curve vs. Echo?

You can find a detailed explanation here

I still can’t decide which one to buy – can you help?

Take this quiz to help you decide: Quiz

How is this different from a foam roller?

This video gives a quick outline on the difference: Video

This article differentiates the two in detail: Article

Do you offer student/military discounts?

Unfortunately we do not at this time.

What is your return policy?

We offer a 30 day return policy on all US and CA orders! You can read more about it here

Can I promote you on my social media in exchange for a free tool?

Unfortunately we do not have any collaboration opportunities at the moment.

Shipping

Where do you ship to?

We ship worldwide! However please note that all orders originate from Canada so the shipping time and cost may be higher than what you expect from local postage.

What are your shipping costs?

The shipping costs depend on your exact location and the shipping speed you choose. I would suggest going through the checkout process and it will give you the exact shipping price to your location.

I have more shipping questions.

No problem! Please visit this page here for more shipping questions: Shipping page

AFTER PURCHASE QUESTIONS

I dropped my Curve and it broke, can you send a replacement?

The Curve is made of stone so is fragile and can break if dropped. For that reason we created the carry case to protect it from damage. Unfortunately we do not have any warranty on accidental damage. We recommend purchasing the Echo as that is built with stainless steel so it's much more durable and can withstand drops.

Why are there white lines on my stone?

The white lines that you see are part of the natural stone characteristics. Each piece may look slightly different (in terms of the lines) because of it's natural characteristics, and unfortunately we cannot do much about that without changing the material. The good news is that it doesn't have any effect on the product or application :)

RESELLERS

Do you have any resellers?

Absolutely! Check our page here

How can I become a reseller?

We appreciate your interest! Send us an email at info@sidekicktool.com and we’ll send you details. Please ensure that your email contains the quantity of your order, and primary resale channel.